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Frequently Asked Questions:

Q. Do I receive sheet music by post?

A. No. All of our sheet music is available as download only, for printing out yourself as required.

Q. How do I make a purchase?

A. First click on the item you would like to purchase, then 'Add to basket' using the green button on the right.

To buy several items you can 'continue shopping', adding more items to your basket (shopping cart) or go straight to purchase. When you are ready to buy, click on the Paypal button (at the lower left of the shopping cart page).

A Paypal payments page will open up: you can make payment at 'Paypal Guest Checkout' using your debit or credit card, or you can log in if you have a Paypal account. The 'coupon' field can be left empty.

On completion of payment your download should appear on the screen - you can save it to your PC desktop from here ready for printing.

You should also receive an automatic email with log in details, so you can log in and access your downloads. Occasionally this email may be blocked by your email provider, or it may have arrived in your junk mail box. Please get in touch if you have trouble accessing your downloads.

Q. How long will items remain in my shopping basket?
A. Your shopping basket will remain open for two hours.

Q. I have just purchased a download, how can I save it?
A. The download is a PDF file which can be saved to a folder of your choice.
    Click on 'File' then 'Save'.  This should be done before attempting to print the download.

 
Q. Can downloads be printed?
A. Yes.  Music sheets and e-books have been created with a resolution of 300dpi to give a good quality printout.

Q. Can I make more than one download after purchase?
A. Yes. By logging in as a member you can make up to 3 downloads.

Q. How long do I have to do this?
A. Downloads remain active and available for 14 days.

Q. I have accidentally 'lost' all of my downloads, what can I do?
A. Send us an email to describe what happened and we can provide you with a further 'backup' download.

Q. How do I log in to my account?
A. Click on 'Log In' which is on the top left of the screen. then enter your email address and password.

Q. I have forgotten my password so I can not access my account.
A. Click 'Log In' enter your email address then click 'Forgot Your Password'. You will then be immediately emailed with a new password. Use this to log in to your account and then change this password to something more memorable.

Q. How do I change my password?.
A. Log in to your account then click on 'My Account' which is on the top left of the page. Then follow the simple online instructions.

Q. When I make a purchase, who gets to see my payment details?
A. Only PayPal; we never get to see any of your financial details, this is handled specifically by PayPal.
On completion of your purchase, PayPal sends a signal back to us that the transaction has gone through okay.                                                                                                         

Q. How can I find a particular book or music title on your site?
A. Enter the title or any other relevant information into the search box and click ‘Search’
There is also an ‘Advanced Search’ which allows you to specify the first letter of the title.                                                                                                         

Q. What is your policy on copyright?
A. We strongly believe in copyright protection and will not knowingly use protected material. All of the downloadable material on this site is believed to be in the public domain, due to the age of most of this material any original copyright has long expired.
If we are informed that this is not the case then the offending item will be removed immediately.

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